We are continually asked questions which in most cases are simple to answer. In an effort to make life easier for you the customer some of the more frequent questions have been placed here for you read and undertake. None of them are considered to be detrimental to your system
How to set my home page when I login or open Internet explorer.
Keyboard issues with £ and # signs as well as " and @
How to add a page to your favourites
Using Outlook Express to read and send mail
My Mouse jumps about all over the place
Got an unwanted copy of Error Guard to get rid of.
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How to set my home page when I login or open Internet explorer.
On the main menu bar at the top of the screen click on TOOLS
This will produce a drop down box, click on INTERNET OPTIONS
This will give you a box with several options, the top one is your home page selection
Now if the page you are on in internet explorer is the page you wish to use as your default home page click on the USE CURRENT and you will have set the your home page. Click the OK button.
If you are not on the page you wish to use then you can type the address in the box provided and then click OK.
To test this out go to the top of the page and click on the picture of a House (home) and no matter what page was showing you should now download and show the page that you have set as a default.
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First you need to goto a DOS page, Click start and then run and enter cmd if you are in XP. If you are in windows 98 open your programs and look for the MS DOS icon and click that..
You should have a Black window. type into it ipconfig .
Your result should be similar to this.
Note my IP Address 192.168.1.102
If you do not have this detail and it says media state disconnected then you need to check the physical connection the LAN cable to your computer.
Look at the LAN cable,. is it plugged in correctly. Is the other end plugged into good working computer or router.
I will assume the distant end is fine and assume the problem is at your computer end for now. This process can be checked at both ends of the link.
On your computer go to the control panel and open the network connections. Look for the port and make sure that first it is enabled.
To enable or disable the port right click the icon and choose properties.
Until this icon says CONNECTED you will not get any further. You need to check the cable (is it damaged or is it a straight and should it be a cross).
Does another computer work on the end of this cable?
Once you have physical connections then you need to go back and check the IP address.
If you still have problems then give STRUS a call to get more in depth help.
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How to add a page to your favourites
If you wish to add a page to your favourites so you can visit again without typing in the long URL or finding it through a search engine then you need to do the following simple action.
First you have to find the page in your internet browser (Internet Explorer). Once you are at the page then go to the top line and click favourites.
Follow this by the add to favourites and the current page will be stored in your favourites.
To use the favourites either click on the favourites on the top bar and then click the link you want or if you require the links to be constantly displayed then click the big favourites button on the line below and the favourites list will now be displayed down the side of the screen. Click favourites again to get rid of it.
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Networking computers should be simple but is made difficult by people.
To network computers you need a connection between the computers. Since you are on the internet then this is one form of networking in that your computer has accessed a file on another computer (this page).
Consider the following situations:-
Sharing of storage space, Sharing of stored items, Sharing of gadgets.
I put it that way so you can compare the computer to your home life. In the first instance Sharing of storage think about being able to put your car away in another persons garage. As long as the garage is open or you have the key then you can store the car in the garage. In the same way you can save a document you have written in your favourite word processor on any networked storage area.
If the storage area is able to be shared then you should be able to see it in my network places and be able to navigate to the directory. Similarly you should be able to see it in my computer and the drop down box when you save a file.
Sharing stored items is almost the same as sharing the space but it means that anyone can access the item stored. You should be careful with this as like a car only one person can drive it at a time. If a second person does attempt to access it then quite often the second person will only be allowed to have read only access .
Now the more complex item of sharing gadgets. I will exclude printers and modems from this and just look at programs. The easy answer to this is if the program has been written and is intended for multi user access then there is not a problem but if say it is WORD you wish to share then this may not be possible. This is because when a program runs on Windows it is connected internally to the operating system of your computer. If the program was installed by another computer then the connections will not exist in your computer or if you install it as well then you will break the connections in the original computer preventing that one using the program. This is similar to using the oven in another house. yes you can get at it and use it but you have to be in the other house. If you take the oven back to your house then you tend to make a mess of the installation where it was.
Sharing of printers are different in that you send them a file and they deal with it internally much the same way as you send a piece of paper to be copied to the copier and the copier does its magic.
To enable sharing of a file or disk area in XP do the following:-
Start / My Computer. you should now see your disks and you will also see shared documents which has a hand under it. next to it will be a folder that say Tony's Documents (if you are logged in as Tony) which doesn't have a hand under it. The indicates it shared so this folder is not shared. To share it Right click on the folder and then click sharing with security now follow the instructions for sharing on the network. When finished you should see a hand under your folder. The hand can be removed in the same way by un clicking the sharing box.
Now you have set up your computer to share the folder, go to another computer that is on the network and do the same only this time look in my network places and see if the computer and folder exist.
If you can not see another computer there are a couple of thing you need to make sure on. Have both computers been set to the same work group (MSHOME) and have you set up home networking?
You may have a problem in that the firewall is preventing your access. To prove this turn off the firewall for both computers and try again. Don't leave the firewall off unless you are share you are protected from the outside world.
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My Mouse jumps about all over the place
When the mouse doesn't behave as expected there a couple of things to check:-
1, If there are batteries in it have they or are they going flat? If so change them for new or recharged ones.
2, If the mouse has a ball then it may have become dirty. Invert the mouse and open the bottom, now extract the ball and clean it, next look where the ball came from and you will see little rollers which may have fluff or hair wound around them that needs to be removed.
3, If there is a spare mouse to hand then swap them over and if the problem goes away and cleaning etc didn't cure the faulty one then get a new mouse as they are so cheap and almost disposable.
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Description: ErrorGuard is a program downloaded
through ActiveX. The program scans your system for errors and ask you for 29.95
USD to register the program so that the program can repair those errors.
According to the privacy policy ( http://www.errorguard.com/privacy.html ), the
program may collect personal data for marketing and promotional purposes.
Removal instructions:
1./ Go to Go to Start > Settings > Control Panel, click Add/Remove Programs.
From the list select Error Guard, click Remove or Change to uninstall it.
2./ Delete the folder ErrorGuard under "Program Files" directory.
If the Add/Remove procedure fails, try the following steps to manually
remove this spyware:
1. Click Start > Run, type 'regedit' to open the Registry Editor.
2. Navigate to the following registry key:
HKEY_LOCAL_MACHINE \ SOFTWARE \ Microsoft \ Windows \ CurrentVersion \ Run
In the right pane, delete the value named "ErrorGuard" which points to the file
"C:\Program Files\ErrorGuard\ErrorGuard.exe".
Navigate and delete follows keys:(marked in bold)
HKEY_CURRENT_USER\software\errorguard
HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\app paths\errorguard.exe
HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\uninstall\error
guard
3./ Exit Regsitry Editor.
4./ Open Windows Explorer, type ‘%Windir%\Downloaded Program Files‘ in the
address bar. Find and delete the following item:
{205FF73B-CA67-11D5-99DD-444553540006}
5./ Reboot the computer.
6./ Delete the following folder and all the content within it:
C:\PROGRAM FILES\ERRORGUARD
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